There are never normal days in the life of a General Manager. The field of hospitality is a career that is not taught you have to be born with a hospitality heart. And the willingness to serve others to any extent to make people happy. With the title of General Manager comes tons of responsibility and you have to be a person who is able to multitask and prioritize. When I first started out in this business 20 years ago as a desk I thought of it as only a job. But I found myself becoming quickly attached to our regular customers as well as my co-workers. My job duties as a desk clerk was to make reservations and check guest in and out and to make sure that each guest stay was perfect. I would watch my General Manager and say that they had it made because I would see them only when a guest demanded to speak only with the General Manager. Then one day I decided to ask my General Manager for more responsibility because I was quickly becoming bored with my daily duties. Well at that time I was finally exposed to all aspects of he hotel. The General Manager wear many hats in this business not only are they responsible for taking care of the guest because also the staff that works for them.
There are never normal days in the life of a General Manager. The field of hospitality is a career that is not taught you have to be born with a hospitality heart. And the willingness to serve others to any extent to make people happy. With the title of General Manager comes tons of responsibility and you have to be a person who is able to multitask and prioritize. When I first started out in this business 20 years ago as a desk I thought of it as only a job. But I found myself becoming quickly attached to our regular customers as well as my co-workers. My job duties as a desk clerk was to make reservations and check guest in and out and to make sure that each guest stay was perfect. I would watch my General Manager and say that they had it made because I would see them only when a guest demanded to speak only with the General Manager. Then one day I decided to ask my General Manager for more responsibility because I was quickly becoming bored with my daily duties. Well at that time I was finally exposed to all aspects of he hotel. The General Manager wear many hats in this business not only are they responsible for taking care of the guest because also the staff that works for them.